We know you have questions — about how this works, whether you qualify, what the process looks like, and whether we're legitimate. We've answered all of them here, without the runaround.
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Yes. We have been operating since 2007 — nearly 18 years — and have closed over 4,800 successful timeshare exits. We are fully licensed, bonded, and accredited with the Better Business Bureau with an A+ rating. You can verify our standing directly with the BBB at bbb.org.
We encourage every prospective client to research us independently before making any decision. We have no interest in clients who are not fully comfortable with our process and credentials.
Three things separate us from most of the industry: First, we provide a written, legally binding guarantee before taking any payment. Most companies do not. Second, we charge zero upfront fees — you only pay upon confirmed success. Third, our methodology — forensic contract review combined with regulatory engagement — is built on 17 years of actual case outcomes, not a sales script.
We are also deliberately selective about the cases we accept. We do not take cases we don't believe we can win, because our guarantee means our reputation is on the line every time.
Through a combination of four approaches, applied simultaneously and tailored to each case:
Resorts respond because ignoring documented violations and active regulatory complaints creates legal and reputational risk they prefer to avoid.
No. Timeshare Cancellation Now is not a law firm and we do not provide legal advice. Our work is done through documented contract analysis, consumer protection filings, and direct resort engagement — not litigation. For cases that require legal action, we refer clients to licensed attorneys in our professional network. We always encourage clients to consult their own attorney before signing any agreement with us.
It means your name is legally removed from all timeshare obligations — the deed, the maintenance fee obligation, any associated mortgage — and you receive written confirmation from the resort documenting that removal. This is different from a transfer (where the obligation moves to someone else), a resale (which rarely succeeds), or simply stopping payments (which creates serious credit and legal problems). Permanent cancellation means the contract no longer exists in your name.
Yes. We are licensed and have active regulatory relationships in all 50 states. The applicable state law varies by where you purchased and where the resort is located, and our forensic review accounts for those jurisdictional differences. We have handled cases under every major state timeshare statute.
The free consultation is the way to find out. We review your contract, your developer, the state of purchase, and any hardship circumstances. Based on that, we give you an honest eligibility assessment. We don't take cases we can't close, so if we tell you we can help you, we mean it. If we can't, we tell you that directly and explain why.
Yes. Cases with outstanding mortgage balances are more complex but are among the cases we regularly close. In some instances, the forensic review identifies misrepresentations at the point of origination that can void the mortgage alongside the deed. We assess each case individually — contact us for a free evaluation of your specific situation.
No. Resort-level denials of direct owner exit requests are extremely common — resort staff are specifically trained to discourage exits. What we do is structurally different: it's backed by documented contract violations, formal regulatory complaints, and institutional pressure from government agencies. That is a completely different proposition for the resort than a phone call from an owner saying they want out.
Yes. The age of the purchase does not disqualify you. Contract violations, misrepresentations made at the time of sale, and hardship circumstances are all still actionable regardless of how long you've owned. Some of our most successful cases involve contracts signed 15 or 20 years ago — the violations were present from the start, they just hadn't been identified.
If both names are on the contract, both parties need to authorize and participate in the exit process. Both spouses must sign the guarantee agreement. Where applicable, having documentation from both owners (particularly for medical hardship) significantly strengthens the case.
Inherited timeshares are among the cases where exit grounds are often strongest. You did not sign the original contract, did not make the purchasing decision, and may have no relationship with the resort whatsoever. We have successfully exited hundreds of inherited timeshares. The process differs slightly but the pathway is very well-established. Contact us for a specific assessment.
The process has five stages:
You have a named specialist assigned at step 1 who owns your case through to step 5. You are never transferred to a different person or department.
Our average is 8 months from the date your guarantee is signed to the date your written release is confirmed. Simple cases with strong forensic grounds — particularly rescission rights violations — can resolve in 4–6 months. Complex cases involving outstanding mortgages, resistant resorts, or multi-contract portfolios may take 12–18 months. We provide a timeline estimate specific to your case in the consultation.
No. Once you engage us, all communication with the resort goes through our team. You do not speak to the resort, respond to their calls, or engage with their exit department. If the resort contacts you directly, you refer them to us and let us know. Attempting to negotiate separately while a case is active can complicate the process.
Your named case specialist provides regular milestone updates by phone or email — whichever you prefer. You also have access to the Client Portal where you can see your case status in real time, read all correspondence and documents, and message your specialist directly. You are never left wondering where things stand.
You receive a formal letter on resort letterhead — signed by an authorized representative of the developer — confirming that your name has been permanently removed from all timeshare obligations, including the deed, maintenance fee obligations, and any associated loan. We also provide our own exit confirmation document, a post-exit credit monitoring report, and a complete case file for your records.
Correct. We charge nothing upfront. You pay only after your exit is confirmed in writing. This policy has been in place since we opened in 2007 and has never changed. Any company that asks for a large upfront fee before doing any work is a serious red flag — it is one of the most common patterns in timeshare exit scams.
Our fees are determined by the complexity of the case — the developer, the number of contracts, whether a mortgage is involved, and the approach required. We quote a specific flat fee during the consultation. We don't charge hourly and there are no hidden costs. The quoted fee is the total fee, and it is not due until the exit is confirmed.
We generally advise clients to continue making minimum payments during the case — stopping payments can trigger collection activity and credit damage that complicates the exit. However, payment strategy is case-specific. Your specialist will advise you based on your specific contract, developer, and circumstances at the start of your case.
We discuss payment structure individually during the consultation. Because we charge on confirmed success rather than upfront, the timing works differently than most services. We accommodate clients on a case-by-case basis and are transparent about all options before anything is signed.
The guarantee is simple: if we fail to achieve a permanent, legally documented cancellation of your timeshare contract within the agreed timeframe, you receive a full refund of every dollar you have paid us. The guarantee is a signed, legally binding document — not a marketing promise. It is delivered to you before we take any action on your case and before any payment changes hands.
No. Since we issued our first guarantee in 2007, not one guarantee has been challenged, disputed, or failed to be honored. This is partly why we are selective about the cases we accept — we only take cases we are confident we can close, because our guarantee is real money at risk every time.
Absolutely — we encourage it. The guarantee document was drafted to be legally enforceable and to withstand attorney scrutiny. We take no issue with clients consulting their own legal counsel before proceeding. If anything, an attorney's review gives clients additional confidence that the guarantee says what we say it says.
Yes. Every client who engages TCN receives the same written guarantee, regardless of the complexity of their case or the size of their contract. Simple cases and complex multi-contract cases are both guaranteed on the same terms. The guarantee is not tiered or conditional on case type.
The cancellation process itself does not damage your credit. We monitor your credit throughout the process and advise on every payment decision. The risk to credit comes from stopping payments without a plan — something we specifically counsel clients against without our explicit guidance based on their individual case.
Do not stop payments without direct instruction from your case specialist. Stopping payments prematurely can trigger collection calls, adverse credit reporting, and in some cases, legal action by the resort — all of which make the exit more complicated and potentially more expensive. Payment strategy is handled on a case-by-case basis and is part of your case management from day one.
Contact your case specialist immediately. Collection threats during an active exit case require a specific response — both to protect your credit and to ensure the threat doesn't interfere with the ongoing regulatory and resort engagement. Do not ignore collection communications and do not engage with them directly without speaking to your specialist first.
After your exit is confirmed, we notify the three major credit bureaus of the cancellation and monitor your report for 90 days post-exit to ensure no adverse entries appear. Your post-exit credit report is included in the final exit package we deliver to you.
It's an attorney-methodology, clause-by-clause audit of your timeshare contract — cross-referenced against the applicable state law and our database of known developer violation patterns. We look for misrepresentations made at the point of sale, violations of state-mandated rescission rights, fee cap breaches, and procedural errors. In 94% of contracts we've reviewed, we find at least one actionable violation. The audit results in a written case file that becomes the foundation of your exit strategy.
Many timeshare contracts contain hardship provisions that allow for release when an owner's health makes continued ownership unreasonably burdensome. Our Medical Hardship program — led by Dr. Patricia Kim, a dual-licensed physician and attorney — builds a physician-reviewed documentation package and presents it through the appropriate channels. Qualifying conditions include age 65+, diabetes, hypertension, arthritis, limited mobility, cancer, COPD, stroke, and more. Contact us to check if your situation qualifies.
We file formal consumer protection complaints with government agencies — state attorneys general, the FTC, the CFPB, the BBB, and state-level timeshare regulatory bodies — simultaneously and in coordination with our direct resort engagement. These filings create public records, trigger mandatory response timelines, and apply institutional pressure that resorts take seriously. Direct negotiation from an owner gets ignored; coordinated multi-agency pressure backed by documented violations does not.
It depends entirely on your case. Some exits are achieved through the forensic review alone. Others require the full combination. In practice, we use multiple approaches simultaneously because they reinforce each other — a forensic finding strengthens a regulatory filing, which strengthens resort engagement. The consultation determines which services are most relevant to your specific situation, and we tailor the approach accordingly.
In many cases, yes. We regularly work with clients who have had unsuccessful experiences with other exit companies — either because those companies used ineffective approaches, collected fees without results, or simply disappeared. What matters is the current state of your contract and whether actionable grounds for exit exist. That's what we assess in the free consultation. Past failed attempts do not disqualify you.
Every inquiry is handled by a trained specialist, not a bot or a call center.
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