Every client is assigned a named specialist who owns your case from first call to final release. These are not salesperson — they are case-closers with a single job: getting you out.
Our founders built this firm because they were angry about what the timeshare industry was doing to ordinary families. That anger is still our fuel.
Robert spent 12 years as a consumer protection attorney before founding TCN in 2007. He identified the systemic misrepresentations baked into timeshare sales processes and built our forensic review methodology from the ground up. He personally oversees all strategic regulatory engagements and has never lost a guaranteed case.
J.D., University of San Diego Law. Licensed in 23 states.
Linda's background in contract litigation and her tenure at the California Attorney General's Consumer Law Section give her an unmatched understanding of both sides of the table. She architected the written guarantee program and oversees all contract audit protocols firm-wide.
J.D., UCLA School of Law. Former Deputy AG, California Consumer Law Section.
Marcus joined TCN in 2011 after managing operations for a multi-state law firm. He built the case management system that ensures every client has a named specialist, every milestone is documented, and every update is delivered on time. Under his leadership, average case duration dropped from 14 months to 8.
B.S. Operations Management, USC Marshall. PMP Certified.
Dr. Kim brings a rare combination of medical expertise and legal knowledge to the TCN team. A former practicing physician who earned her J.D. at Georgetown, she designed the Medical Hardship Release documentation framework that has become the industry standard for legitimate hardship-based exits.
M.D., Johns Hopkins. J.D., Georgetown Law. Licensed physician and attorney.
Every specialist is trained in forensic contract review, regulatory engagement, and direct resort negotiation. These are the people who will be working your case.
Showing 8 of 60+ team members · View All Specialists →
Our retention rate is high because our mission is real. People who join TCN come because they want to make a difference. They stay because we let them.
Every case closed is a family freed. Our team sees the direct impact of their work in the thank-you notes, the calls from clients who can finally sleep at night, and the numbers we track every morning.
The timeshare industry evolves constantly and so do we. Every specialist completes 40+ hours of training annually in contract law updates, new regulatory frameworks, and emerging exit strategies.
We operate in an industry full of bad actors. Our ethics standards are strict, documented, and enforced. Every employee signs our Code of Client Conduct before their first day. We do not cut corners.
Our specialists work where they work best. We are a fully distributed team with optional office hubs in San Diego, Austin, and Atlanta — and the tools and culture to make remote feel connected.
We promote from within consistently. Every team lead, department head, and director on our current roster started as a case specialist. Growth here is earned and it is real.
When we win, the team wins. Our performance sharing program distributes a portion of firm revenue to the specialists directly responsible for successful case outcomes every quarter.
We are always looking for talented contract analysts, regulatory specialists, case managers, and client advocates who want to do meaningful work. If you have a background in consumer law, paralegal work, healthcare, or client services — we want to talk.